Privacy Policy

This Privacy Policy describes how galvquest (galvquest Osaühing) collects, uses, and protects your personal information. We are committed to protecting your privacy and handling your data responsibly. This policy applies to all visitors and users of our website dedicated to perennial flower bed design tips, Pärnu perennial cottage garden bed layout guidance, and Nordic climate planting advice.

Who We Are

We operate a website providing gardening information and resources for perennial flower bed design and Nordic climate planting guidance. As the data controller, we are responsible for managing any personal information you provide to us. We take our responsibilities under data protection laws seriously and are committed to transparency in how we collect and use your data.

Information We Collect

We collect information in several ways:

• Contact Form Data: When you reach out to us through contact forms, we collect your name, email address, phone number, and message content.
• Usage Data: We automatically collect information about how you interact with our website, including pages visited, time spent, and referring URLs.
• Cookies and Tracking: We use cookies and similar technologies to enhance your browsing experience and analyze website performance.
• Technical Data: We collect your IP address, browser type, operating system, and device information for security and analytics purposes.

Legal Basis for Processing

We process your personal information based on the following legal grounds:

• Consent: When you submit a contact form or subscribe to our services, we process your data based on your explicit consent.
• Legitimate Interest: We process usage and technical data to improve our website functionality, security, and user experience.
• Legal Obligation: We may process data to comply with applicable laws and regulations.

How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your inquiries and provide customer support
• To improve and optimize our website and content
• To analyze user behavior and enhance user experience
• To send periodic updates and communications you have requested
• To maintain website security and prevent fraudulent activity
• To comply with legal obligations and protect our rights

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy:

• Contact Form Messages: Retained for up to 24 months after your last interaction with us, unless you request deletion earlier.
• Analytics and Usage Data: Retained for up to 14 months to allow us to analyze trends and improve our services.
• Server Logs: Retained for up to 12 months for security and troubleshooting purposes.
• Cookies: Retained according to their individual expiration dates, typically between 30 days and 12 months.

After the retention period expires, we securely delete or anonymize your data. If you request deletion of your personal information at any time, we will comply promptly unless legal obligations require us to retain it.

Your Rights

Under applicable data protection regulations, you have the following rights:

• Right to Access: You can request a copy of the personal information we hold about you.
• Right to Rectification: You can request that we correct inaccurate or incomplete data.
• Right to Erasure: You can request deletion of your personal information, subject to legal obligations.
• Right to Restrict Processing: You can request that we limit how we use your data.
• Right to Data Portability: You can request your data in a structured, portable format.
• Right to Object: You can object to certain types of data processing.

To exercise any of these rights, please contact us using the information provided below.

Cookies

Our website uses cookies to enhance your experience and analyze site performance. Cookies are small files stored on your device that help us remember your preferences and understand how you use our site. We use both session cookies (temporary) and persistent cookies (longer-lasting) to track user behavior and improve functionality. You can control cookie settings through your browser preferences. Please note that disabling cookies may affect some website features. For detailed information about our cookie practices, please refer to our Cookie Policy.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, alteration, and destruction. We use encryption, secure servers, and access controls to safeguard your data. However, no method of transmission over the internet is completely secure. While we strive to protect your information, we cannot guarantee absolute security. If you believe your data has been compromised, please contact us immediately.

Third-Party Links

Our website may contain links to third-party websites and services. We are not responsible for the privacy practices or content of external sites. We encourage you to review the privacy policies of any third-party services before providing your personal information. This Privacy Policy applies only to our website and services.

Your Supervisory Authority

You have the right to lodge a complaint with the data protection authority in Estonia if you believe we have violated your data protection rights. The Estonian Data Protection Inspectorate (Andmekaitse Inspektsioon) is responsible for overseeing data protection compliance. You can contact them if you have concerns about how we process your personal information or if you wish to file a formal complaint.

Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of significant changes by updating the "Last updated" date at the top of this page. Your continued use of our website following the posting of revised policy means you accept and agree to the changes. We encourage you to review this policy periodically to stay informed about how we protect your information.